PROCare, a UK manufacturer of accessible wet rooms, bathrooms and adaptive kitchens, has significantly increased its order processing capacity and warehouse efficiency after implementing the Orderwise ERP solution.

Since deploying the system, the business has increased the number of daily orders processed from 50 to more than 200, achieved 99% picking accuracy and expanded its warehouse operations to 75,000 sq. ft. to support growing nationwide demand.

“Before Orderwise, processing 50 orders in a day was time-consuming. Now we’re regularly doing 200+ and handling far more products, all thanks to Orderwise making us more efficient,” said Adam Balmer, IT Manager, PROCare. “Orderwise just works – the prompts, the accuracy, the flexibility. It means we can keep growing without adding more people.”

“Our picking errors are so low that even ISO auditors don’t believe us, we’re at around a 99% success rate,” Balmer continued. “Having that level of confidence across the warehouse is game-changing, especially when you’re supplying complex, high-value bathroom components.”

Founded in 2001 as a supplier of shower trays, PROCare now delivers complete adapted bathroom and wet-room solutions to housing associations, local authorities and contractors across the UK. As the company’s product range and customer base expanded, manual processes and legacy systems limited operational visibility and hindered scalability.

Previously, manual order entry and paper-based picking meant warehouse teams relied heavily on memory to locate products. With Orderwise in place, each order is now individually picked, labelled and tracked using handheld scanners and guided walk routes, significantly reducing errors and improving customer satisfaction.

Tom Price, Director at Forterro, said:

“PROCare is a strong example of how a modern, scalable ERP and WMS can unlock sustainable growth. By replacing manual processes and legacy systems with Orderwise, they’ve gained the accuracy, speed and control needed to support their expanding national footprint. As the company grows it has everything in place to scale with it.”

In addition to boosting warehouse performance, PROCare has seen growth in online self-service orders through its trade portal, supporting a more streamlined and scalable order fulfilment process.

Orderwise, built on decades of ERP experience supporting manufacturers, distributors and retailers, enables businesses to connect operations, reduce complexity and scale efficiently in line with growth.